At The Steamboat Inn Carsethorn (“The Steamboat Inn,” “we,” “us,” or “our”), operated by Milligan Group LTD, we are committed to safeguarding the privacy and security of your personal data. This privacy notice explains how we handle your personal data when you interact with us and informs you of your privacy rights and how the law protects you. This notice outlines how we aim to achieve this and includes the information collected when:

  • You use our website thesteamboatinn.co.uk
  • You make a booking on our website
  • Someone is interested in working with us

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this notice. Please ensure you understand this policy in its entirety and take your time to read it.

Who are we?

The Steamboat Inn (“We”, “Us”, “Our”) is a restaurant located at The Steamboat Inn, Carsethorn. Our company registration number is SC780349.

We act as the data controller for your data.

How do we collect information from you?

We collect information from you:

  • When you make a booking
  • When you visit our restaurant (preferences, allergies, etc.)
  • When you make an enquiry
  • When you sign up for marketing emails

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request, and you may dine at our venue.

When you make a booking, we collect information such as:

  • Title
  • Name
  • E-mail address (used for booking confirmation and post-dining feedback emails)
  • Home or work address
  • Billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
  • Telephone number
  • Company name
  • Dietary requests
  • Marketing preferences (whether you opt-in or opt-out)

When you dine at our restaurant, we may collect:

  • Marketing responses (where applicable)
  • Survey responses
  • Current and past restaurant reservation details

When you access our sites, there is “Device Information” about your computer hardware and software that is automatically collected by us. This information can include:

  • Device type (e.g., mobile, computer, laptop, tablet)
  • Cookies
  • Operating system
  • IP address
  • Browser type
  • Browser information (e.g., type, language, and history)
  • Domain names
  • Access times
  • Settings
  • Referring website addresses
  • Other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working for us by email or through our Contact Page. This information may include:

  • Personal details
  • Employment details
  • Education
  • Salary history
  • Other relevant details

We will use this information to assess your application. We may also keep it in our records for future job opportunities. Please get in contact if you would no longer like us to hold your records at manager@thesteamaboatinn.co.uk.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g., by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g., ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our site may use third-party cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and advise you to check the privacy notices of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Notice for details.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it.

For reservations taken through ResDiary software, your data will only be stored in your local country, jurisdiction, or lawful location. ResDiary data is stored securely in data centres managed by Microsoft Azure.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your Choices

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at manager@thesteamboatinn.co.uk.

Your rights on the information we hold about you

You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

  • Right of Access: You have the right at any time to ask us for a copy of the personal information about you that we hold.
  • Right of Rectification: If personal information we hold about you is not accurate, out of date, or incomplete, you have a right to have the data rectified, updated, or completed. You can let us know by contacting us.
  • Right of Erasure: In certain circumstances, you have the right to request that personal information we hold about you is erased.
  • Right to Object to or Restrict Processing: In certain circumstances, you have the right to object to our processing of your personal information by contacting us.
  • Right of Data Portability: In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used, and machine-readable format. You can ask us to transmit that information to you or directly to a third-party organisation. The above right exists only in respect of personal information that:
    • You have provided to us previously; and
    • Is processed by us using automated means.

You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.

Consent

You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

  • Data for marketing purposes – 5 years
  • Booking Information – 3 years
  • Career application information – 2 years

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

Use of ‘Cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

More information on our use of cookies available in our Cookie Policy.